Global Reach

Customers can send money in GBP, while recipients receive funds in local African currencies.

Secure

Seeking the Financial Conduct Authority (FCA) approval in the UK, employing bank-grade encryption to protect user data.

Transparent

No hidden charges, with detailed transaction breakdowns upfront.

Services

Instant International Transfers
Leveraging payment networks and cutting-edge technology, funds reach recipients within seconds.
Bill Payments
Directly pay for essentials like schooling, utility bills, and healthcare services on behalf of loved ones back home.
Business Payments
Facilitate cross-border transactions for African SMEs importing goods or receiving payments for exports.
Facilitating Investments
Integrated services to help customers invest in real estate, education, startups, or agricultural projects in Africa.

About TumaTuma

Technology
Tuma Tuma operates on a robust and secure technology platform, ensuring transparency, speed, and reliability. The company has developed partnerships across African banks, mobile money operators, and payment providers, creating an unparalleled network for seamless transactions.

Social Impact
Tuma Tuma believes in giving back. Through its "Rooted in Change" initiative, the company supports financial literacy programs, scholarships, and community development projects in underserved African regions.

Core Markets
Tuma Tuma serves consumers in the UK, enabling transfers to 30+ African nations, including Kenya and Uganda.

47

Core Markets

13

Currencies

500

Transactions / Day

18

Timezones

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FAQs

How do I make a complaint?

Write to us via complaints@tumatuma.co.uk

Call us on phone [UK: +44 (0) 2080872043]

What is necessary when making a complaint?

The nature of your complaint

Your contact details

Any additional information

What happens when a complaint is made?

TumaTuma will:

Email you to confirm that we received your complaint
Ask for any extra information, if we need it
Investigate your case and your concerns
Email you to explain what actions we took and why

How long do investigations take?

We will investigate your case as quickly as possible. We aim to acknowledge your complaint within 24 hours and will aim to resolve the complaint within three business days.

What if investigations take longer?

On occasion we may need to investigate a complaint more thoroughly. In this instance we will send you a final response within 15 business days. In exceptional circumstances, where we are unable to issue a final response within 15 business days of receipt of the complaint, we have up to a maximum of 35 business days from the date of receipt to issue a final response to you. If your complaint falls under exceptional circumstances, you will be notified by the Customer support Team.

What if I am unhappy with the resolution?

If, for whatever reason, you are unhappy with our response, you can request further assistance from the relevant dispute body in your region.

If you are resident in the UK you can contact the Financial Ombudsman Service (FOS) either by mail, using an online form or telephone. Further details and how to contact FOS can be found here

If you are resident in the EU you can contact the Netherlands Financial Services Complaints Institute (Kifid) either by mail, using an online form or telephone. Further details and how to contact Kifid can be found here.

Contact Us

25 Cabot Square Office Number: 14.011,
Canary Wharf, England, E14 4QZ

Email Us: info@tumatuma.co.uk

Call Us: (+44) 02080872043 | (+44) 07450440529